Here are a few steps to consider if you are having trouble locating your campaigns within the platform.
1. Date Range
You may not have the correct date in range. Campaigns are only selectable if the flight time overlaps with the date range selected.
To verify:
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Navigate to the My Campaigns tab.
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Ensure the date filter aligns with the flight time of your desired campaign
2. Data Sources
Ensure that the relevant ad account is connected to the platform.
To verify:
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Navigate to the My Data Sources tab.
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Verify that the appropriate data source containing the campaign is connected.
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See Connecting Your Data Sources for help adding new ad accounts.
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Additionally, very if the ad account was connected before the campaign was turned on.
3. Ingestion
Due to Wavo's ingestion schedule, it can be a few hours before recently created campaigns appear in platform. Be sure to check back regularly throughout the day
Head back to the platform here to troubleshoot!
If after verifying these steps, you still have trouble viewing your campaigns, please contact customersuccess@wavo.me for further assistance.